Is TransUnion CIBIL Really Helping Consumers? My Personal Experience Says Otherwise
In India, there are several Credit Information Companies (CICs) that maintain credit information for both individuals and businesses. These institutions play a crucial role in shaping your financial future—be it applying for a loan, a credit card, or even securing a home rental in some cases. However, today I want to talk about something that deeply bothered me while helping a friend resolve a credit report issue. CIBIL Isn’t Always Helpful — And That’s a Problem TransUnion CIBIL is often considered the most trusted CIC in India. But what I experienced while trying to fix a credit report error left me shocked. My friend had already obtained a No Dues Certificate from the lender. Despite this, the loan account was still showing as “active” in the CIBIL report. We raised a complaint through the CIBIL portal—but guess what happened? There is no option in the CIBIL portal to submit supporting documents like the No Dues Certificate. So even if you have valid proof, you're left...